STORE POLICY
Last Updated: August 28, 2026
At AethelAthletics, our goal is to provide quality fitness products and a smooth shopping experience from checkout to delivery. Please review the policies below before placing your order.
1. ORDERING & PROCESSING
All orders are subject to product availability and successful payment authorization.
Once your order has been placed, you will receive an order confirmation via email.
We aim to process orders within 1–3 business days. Orders are generally processed Monday through Friday, excluding holidays.
Once your order has been shipped, you will receive available tracking information so you can follow your delivery.
Please make sure your shipping and contact information is accurate before completing your purchase. AethelAthletics is not responsible for delays or delivery issues caused by incorrect information provided at checkout.
2. SHIPPING
Shipping times may vary depending on your location, shipping method, carrier delays, weather, holidays, or other circumstances outside our control.
Estimated delivery times provided at checkout are estimates and are not guaranteed delivery dates.
Once an order has been handed over to the shipping carrier, delivery times are the responsibility of the carrier. If your package is significantly delayed, please contact us and we'll do our best to assist.
3. RETURNS & EXCHANGES
We want you to be satisfied with your purchase.
If you receive an eligible product that you would like to return or exchange, please contact us at:
Please include your order number, the product involved, and the reason for your request.
Items must be returned in their original condition and packaging where applicable. Products that have been used, damaged, altered, or are otherwise ineligible may not qualify for a return or exchange.
Certain products may not be eligible for return due to their nature, including opened supplements or consumable products.
Return requests must be submitted within the return period specified by AethelAthletics.
4. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at:
Please include your order number and clear photos of the product and packaging so our team can review the issue and determine the appropriate resolution.
Please do not discard the product or packaging until the issue has been resolved.
5. CANCELLATIONS
If you need to cancel an order, contact us as soon as possible after placing your order.
Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be accommodated once an order has been processed or shipped.
Once an order has shipped, it may no longer be eligible for cancellation and may instead need to follow our return process.
6. PRODUCT INFORMATION
We make every effort to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.
However, product packaging, colors, appearance, specifications, or other details may occasionally vary from what is displayed online.
Product availability and pricing may change without prior notice.
7. SUPPLEMENTS & NUTRITION PRODUCTS
Customers should carefully review the product label, ingredients, directions, warnings, and other information before using any supplement or nutrition product.
AethelAthletics does not provide medical advice. Products sold through our store are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated by the manufacturer and permitted by applicable law.
If you have questions about whether a supplement is appropriate for you, consult a qualified healthcare professional.
8. PAYMENTS & SECURE CHECKOUT
We use secure payment processing to help protect your payment and personal information.
Orders may be subject to payment verification or authorization before they are processed.
AethelAthletics reserves the right to cancel or decline an order where there is an issue with payment authorization, product availability, pricing, or suspected fraudulent activity.
9. CUSTOMER SUPPORT
We're here to help.
For questions regarding orders, products, shipping, returns, or other concerns, contact us at:
Email: support@aethelathletics.com
We aim to respond to customer inquiries within 24–48 business hours.
10. POLICY UPDATES
AethelAthletics reserves the right to update or modify these policies when necessary.
Any changes will be posted on this page with an updated "Last Updated" date.
CONTACT US
Have a question about our store policies or your order?
Email: support@aethelathletics.com