SHIPPING & RETURNS
Last Updated: August 28, 2026
At AethelAthletics, we want every order to arrive safely and give you confidence when shopping with us. Please review our shipping and return guidelines below.
SHIPPING
Order Processing
Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.
Once your order has been processed and shipped, you will receive tracking information when available.
Delivery Times
Delivery times vary depending on your location, shipping method, carrier, and other factors that may be outside our control.
Any delivery estimates provided at checkout are estimates and are not guaranteed delivery dates.
Shipping Delays
Occasionally, orders may experience delays due to carrier issues, severe weather, holidays, high order volumes, or other circumstances beyond our control.
If your order appears to be significantly delayed, please contact us at:
We'll do our best to help you locate your order.
Incorrect Shipping Information
Please carefully review your shipping information before completing your order.
AethelAthletics is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
RETURNS & EXCHANGES
We want you to be satisfied with your purchase.
If you need to request a return or exchange, please contact us at:
Please provide your order number, product name, and reason for the return or exchange.
Return Conditions
Returned products should be:
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In their original condition
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Unused and undamaged
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In their original packaging where applicable
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Accompanied by the original order information
Products that have been used, damaged, altered, or are otherwise ineligible may not qualify for a return or exchange.
Supplements & Consumable Products
For safety and hygiene reasons, opened supplements and other consumable products may not be eligible for return or exchange.
Please review the product information carefully before opening or using these products.
Return Requests
Return requests must be submitted within the return period specified by AethelAthletics.
To request a return or exchange, email:
Our team will review your request and provide instructions on the next steps.
DAMAGED OR INCORRECT ORDERS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email support@aethelathletics.com with:
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Your order number
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A description of the issue
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Photos of the product
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Photos of the packaging, if applicable
Please keep the product and its packaging until the issue has been resolved.
REFUNDS
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method where applicable.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
CONTACT US
Have questions about shipping, returns, or your order?
Email: support@aethelathletics.com
Response Time: We aim to respond to inquiries within 24–48 business hours.